To be eligible for a return, your item must be unused and in the same condition that you received it. and Power Tool Services SA comply fully with CPA rules and regulations.

If you used PayFast as a secure payment provider. Their policy for payments and refunds apply as you would have had to agree to their terms of services / End user agreement while making payment.
Funds take 7-10 working days to reflect back in your account post refund application.
If you used Manual Bank Deposit as a payment method we would need to have proof of bank details in order to return the funds to the correct account. 

The provision of goods and services by Power Tool Services SA is subject to availability. In cases of unavailability, Power Tool Services SA will refund the client in full within 30 days. Cancellation of orders by the client will not attract an administration fee but may be charged a courier fee.

Power Tool Services are an Authorized Dealer for all brands that we sell. We focus on service and making sure your product can serve you for as along as possible. 

All manufacturer offered warranties are in place for products purchased from our store. If there is a claim, we do our utmost to make sure we can facilitate these claims as best and efficiently as possible. It is important to note that the warranties are offered by the manufacturer and / Power Tool Services SA Pty LTD holds no liability to these claims and are honored at the discretion of the manufacturer. We can arrange collections and deliveries on these claims on your behalf but are not liable for courier costs of these claims.

12 Month Warranty - Standard Manufacturer Warranty

24 Month Warranty - Standard Manufacturer Warranty

36 Month Warranty - Standard Manufacturer Warranty - Some Brands like Festool, Bosch DIY etc require product registration for the full 36 Months and offer a standard 12 Month Warranty if the product is not registered within 30 Days. We advertise 36 Month Warranty as that is the warranty available to you provided you register your product with the manufacturer.

Some products require you to register your product within 30 days from Purchase. Most of these brands have a standard 12 Month limited Warranty in place and some offer a 24 month extension of this warranty provided that you register your tool. Brands that require a product registration are Bosch DIY and Festool. It is the responsibility of the purchaser to register these products for 36 Month Limited Warranty. 

We do our best to make sure all information is accurate and true, however sometimes we make mistakes and we therefore reserve the right to any errors or omissions in the product descriptions, titles or body. 

Courier Costs
We will arrange collection and delivery of your goods - The cost of these services will be determined on a case by case basis and we endeavor to provide you with the best, fair and reasonable service possible. You may be liable for courier costs on returns and this will be dealt with on a case by case basis. You will only be liable for the exact courier charge we are invoiced and will not under any circumstances be charged an inflated courier charge for any returns.

Our T&C Page can be found HERE


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