Legal Stuff
Power Tool Services SA is a business in the Power Tool Industry that focuses on the Sales, Repair and accessories for most Power Tools.
Shipping
We only offer free delivery for orders over R1500. We do not offer free delivery to Remote Farms or Rural Areas or Government Institutions. We use "The Courier Guy" for most of our order fulfillment.
Orders under R1500 will be R125 for Cape Town and All other national orders we apply a R175 flat rate.
All Orders placed will receive an order number - This number will begin with a #.
To track your order you simply need to type your order number # into the box on THIS PAGE
Collections
Collections can be arranged at no additional cost. We have some collection points in JHB, CT and DBN. Please check if collection is available in your area before confirming your order.
Cancellations
All orders cancelled before the order is processed would be done so at no cost to you. All orders that need to be cancelled after the order has been processed would need to be treated as a "Return" Please read our policy on returns.
If the Items read: " In Stock."
All products "In Stock" will ship out the same or next business day.
Cape Town - Next Business Day Delivery ( Same Day if order placed before 9am )
Durban - Maximum 3 Business Days Delivery
Jo-Burg - Maximum 3 Business Days Delivery
All other areas 3-4 Days Delivery. Remote Locations that are serviced on special days would require extra time.
Above Delivery times are estimated and could be affected by delays. We reserve the right to delay or refund the order based on a verbal agreement if stock is not available despite the website showing "In Stock"
If the Items read: " Out Of Stock "
We will have to confirm an ETA with you as these items are not physically at the store at present. If you would like to be notified when they arrive please select the "Notify Me" Button on the product page.
Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 1 Business day and delivery confirmed by way of Email.
Bare / Solo Tools
All tools marked Bare or Solo do not include batteries and charger. We have various tools that have variants labelled "Kits" are they are available for you to purchase which includes the tool, 2 batteries and a charger. The "Ah" refers to the battery capacity in these "Kits" Please check the product description if you are unsure or you are welcome to contact our office for more information.
Receiving Incorrect or Damaged Goods
Please take photos of any goods delivered that are damaged and send them to info@toolservices.co.za along with your order number. These will be returned at our cost and the correct goods will be sent to you at our cost or refunded if you prefer.
Warranty / Guarantee
All manufacturer warranties and guarantees offered on particular products are in place. All items bought from toolservices.co.za are brand new and our policies are in line with the CPA.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. toolservices.co.za and Power Tool Services SA comply fully with CPA rules and regulations.
Refunds
If you used PayGate as a secure payment provider. Their policy for payments and refunds apply as you would have had to agree to their terms of services / End user agreement while making payment.
https://www.payfast.co.za/end-user-agreement/
Funds take 7-10 working days to reflect back in your account post refund application.
The provision of goods and services by Power Tool Services SA is subject to availability. In cases of unavailability, Power Tool Services SA will refund the client in full within 30 days. Cancellation of orders by the client will not attract an administration fee but may be charged a courier fee.
Courier Costs
We will arrange collection and delivery of your goods - The cost of these services will be determined on a case by case basis and we endeavor to provide you with the best, fair and reasonable service possible. You may be liable for courier costs on returns and this will be dealt with on a case by case basis. You will only be liable for the exact courier charge we are invoiced and will not under any circumstances be charged an inflated courier charge for any returns.
Workshop Quotations
Our mechanics need to physically assess all Power Tools for repair and this needs to be on site.
The cost of assessment is Free of Charge. .
All unapproved quotations will be returned unrepaired and machines unassembled.
All spares replaced on Power Tool Repairs are original OEM spare parts.
Spare parts orders that are intended for fitment outside of our workshop are void of any warranties or guarantees and will not be eligible for refund.
Pricing
We reserve the right to adjust, amend and change pricing at our discretion in store and on our website.
Stock Availability
We reserve the right to Cancel and Refund orders where stock is no longer available or cannot be provided to you on time.
Right of admission Reserved
We reserve the right of admission to our Physical store. We also reserve the right to block your IP address from our access to our website. We reserve the right to omissions, pricing errors and stock availability
Regulations Laws
We are regulated and abide by all laws in South Africa. This includes the Electronic Communications and Transactions Act.
Customer Privacy policy
Power Tool Services shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: HERE
Payment options accepted
Payment may be made via Visa, MasterCard Cards or by bank transfer into the Power Tool Services SA's bank account, the
details of which will be provided on request.
Country of domicile
This website is governed by the laws of South Africa and Power Tool Services SA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,221 Imam Haron Road, Claremont, Cape Town, 7708
Variation
Power Tool Services SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Right of admission Reserved
We reserve the right of admission to our Physical store. We also reserve the right to block your IP address from accessing our website. We reserve the right to omissions, pricing errors and stock availability. We also reserve the right to offer you the best service in the industry.
Company information
This website is run and managed by by Power Tool Services SA and can be contacted HERE